11 topics in this section
  • Can I return a product?

    The majority of products purchased at Hipercor can be returned as long as you still have the original packaging and the products are in perfect condition. Including accessories, documentation and original packaging; if not, the good will be subject to a depreciation. There are some exceptions and specific return periods for making a return. See these questions: What are the return and exchange periods for a product? and Which products cannot be returned?

    Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

    You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning.


    This will also apply to items such as mobile telephones, tablets, computers, etc..., devices on which you have voluntarily registered, activated security features, geolocation or patterns, as starting up these devices requires the prior and voluntary registration of your personal data, which are stored in the device's memory.

    Once the merchandise has been received in our warehouses and has been confirmed to be in good condition, the customer will receive a refund for the total price plus delivery charges via the same payment method used for the original purchase, except cash payments, which will be refunded by bank transfer. Refunds will be made within 14 calendar days of receipt of the returned merchandise. The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.

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  • Can I exchange a product?

    The majority of products purchased at Hipercor can be exchanged as long as you still have the original packaging and the products are in perfect condition. There are some exceptions and specific return periods for making a return. See these questions: What are the return and exchange periods for a product? and Which products cannot be returned?

    Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

    You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning.

    This will also apply to items such as mobile telephones, tablets, computers, etc..., devices on which you have voluntarily registered, activated security features, geolocation or patterns, as starting up these devices requires the prior and voluntary registration of your personal data, which are stored in the device's memory.

    Once the merchandise has been received in our warehouses and has been confirmed to be in good condition, the customer will receive a refund for the total price plus delivery charges via the same payment method used for the original purchase, except cash payments, which will be refunded by bank transfer. Refunds will be made within 14 calendar days of receipt of the returned merchandise. The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.

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  • What are the return and exchange periods for a product?

    The return periods detailed below will begin on the date orders are delivered:

    • 60 calendar days: fashion and sports clothes items, accessories, footwear, household items.
    • 30 calendar days: furniture and home textiles.
    • 15 calendar days: sports equipment, toys, lighting, pets and all items with electrical or mechanical components.

    The product must be unused, without assemble and in perfect condition. Including accessories, documentation and original packaging; if not, the good will be subject to a depreciation.Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

    You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning. This will also apply to items such as mobile telephones, tablets, computers, etc..., devices on which you have voluntarily registered, activated security features, geolocation or patterns, as starting up these devices requires the prior and voluntary registration of your personal data, which are stored in the device's memory.

    Once the merchandise has been received in our warehouses and its proper condition has been confirmed, the customer will receive a refund for the total price plus delivery charges via the same payment method used for the original purchase, excluding cash, which will be refunded via bank transfer; the refund will be made within 14 calendar days of receipt of the returned merchandise.  The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.

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  • Can I return a product I purchased online at a Shopping Centre?

    Items purchased at hipercor.es can also be returned at our HIPERCOR shopping centres free of charge. No returns will be accepted at Supercor, Sfera, Bricor, El Corte Inglés or Discount Centre stores, except electronic, computer and domestic appliance products, which can be returned at any El Corte Inglés store.


    Domestic appliances, electronic and computer products may not be returned at stores that do not have these goods in the Hipercor Hypermarket hall. You can consult the departments available at each shopping centre in our Shopping Centre Guide.

    Returned products must be in perfect condition, in their original packaging and together with their manuals, accessories and any promotional gifts that they may have been included with the product. After checking the condition of the goods, their price will be refunded by the same payment method used to purchase them. To issue a refund, you must present the sales/return document sent with the order.

    In addition to the exceptions to the right of withdrawal, orders paid for using Virtual Cards, large products (weighing over 15 kg) and some products subject to special conditions may not be returned at our Shopping Centres. They can only be returned by home collection.

    The purchasing system is subject to current Spanish law. As such, sales transactions shall be considered to have taken place at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.

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  • Can I return a product through Correos?

    You can return a product through the Correos network, except for items sold by a third party (Market Place). See the special conditions for each item in the DELIVERY AND RETURNS tab. 

    To return an item, call Customer Services on 900 373 050 from a landline or 901 464 050 from a mobile. You will be informed as to where your nearest collection point is, and asked to provide your email address.

    You will then receive a confirmation email for the return with a link for downloading the label. Once the package is ready, you should stick this label on the outside and take it to the selected collection point.

    *Labels are valid for 14 days. Once this period has elapsed, they will expire and the return will not be accepted at the Collection Points.

    Returns are only accepted at Collection Points in mainland Spain and the Balearic Islands.

    In addition to exceptions to the right of withdrawal, large items weighing more than 15 kg and products subject to special conditions are also excluded from the refund system at Collection Points.

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  • Are there fees for making a return?

    For product returns that are picked up from the customer's home, the direct cost of returning the good or service will be borne by the customer, as established in the LGCU.

    Return methods and costs if the product weighs 15 kilos or less

     

    Place of origin

    Return method

    Partial return

    Total return

    Mainland Spain

    Call  900 373 050 from a landline or 901 464 050 from a mobile, or send us an email to clientes@hipercor.es, so that we can arrange the collection time. You can also attach the withdrawal form to the email.

    €5.90

    €7.90

    Return methods and costs if the product weighs over 15 kilos or is very large

    Place of origin Return method Direct return costs
    Collection in mainland Spain Call  900 373 050 from a landline or 901 464 050 from a mobile, or send us an email to clientes@hipercor.es, so that we can arrange the collection time. You can also attach the withdrawal form to the email. €30

    The fees, conditions and delivery methods may vary depending on the location:

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  • Which products cannot be returned?

    Nearly all products can be returned as long as they have not been used, are in perfect condition, and include all their accessories, documents and original packaging. However, there are some exceptions to the right of withdrawal. Returns are not applicable to:


    • The provision of services once the service has been completed or when it has begun, with the prior express consent of the consumer and user, and with their recognition that they are aware that, once the contract has been entirely fulfilled by the company, they will have lost their right of withdrawal.


    • The supply of goods or provision of services whose price depends on the fluctuations of the financial market, which are beyond the control of the company and which occur during the withdrawal period.


    • The supply of goods made to the specifications of the consumer and user or clearly customised (For example: Weapons, furniture, made-to-measure clothing, custom clothing such as sports T-shirt with names, etc.).


    • The supply of goods that can perish or expire quickly (For example: Food, flowers, fruit baskets, etc.).


    • The supply of sealed goods that may not be returned due to health protection or hygiene reasons and whose seals have been broken after their delivery (For example: Earrings, all beauty items, toiletries, cosmetics, personal hygiene, hair accessories, underwear, tights, and all body products).


    • The supply of goods that, after delivery and due to their nature, have become irrecoverably mixed with other goods.


    • The supply of alcoholic drinks whose price was agreed at the time of formalising the sale contract and yet could not be delivered earlier than 30 days later, and whose real value depends on the fluctuations of the financial market, which are beyond the control of the company.


    • Contracts in which the consumer and user specifically requested that the company provide urgent repair or maintenance operations; if, during this visit, the company provides additional services to those specifically requested by the consumer or supplies goods other than the replacement parts needed for the repairs or maintenance, the right of withdrawal shall apply to these additional services or goods.


    • The supply of sealed audio or video media or sealed computer software which have been unwrapped by the consumer and user after delivery.


    • The supply of digital content which is not provided in a physical medium when its execution has begun with the prior express consent of the consumer and user, when they are aware that this means losing the right of withdrawal.

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  • Can I return a Sfera product at an El Corte Inglés Centre?

    You can return a Sfera Brand product purchased at El Corte Inglés and El Corte Inglés Stores to any Sfera Group Store. If the product was purchased at a Sfera Store, you can return it to any El Corte Inglés Centre or El Corte Inglés Store that sells that brand.

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  • What documentation must I present when returning or exchanging a product?

    To return or exchange a product, you must bring the product in its original packaging and in perfect condition and the purchase receipt within the designated return period. If you did not make the purchase with cash, you must also bring that payment method so we can refund you. The email you received after making the purchase with the subject “Order being shipped” is your purchase receipt for all purposes.

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  • How do I return a product that I purchased on the website at a Centre?

    Items purchased at hipercor.es can also be returned at our HIPERCOR shopping centres free of charge. No returns will be accepted at Supercor, Sfera, Bricor, El Corte Inglés or Discount Centre stores, except electronic, computer and domestic appliance products, which can be returned at any El Corte Inglés store.
     
    Domestic appliances, electronic and computer products may not be returned at stores that do not have these goods in the Hipercor Hypermarket hall. You can consult the departments available at each shopping centre in our Shopping Centre Guide.
     
    Returned products must be in perfect condition, in their original packaging and together with their manuals, accessories and any promotional gifts that they may have been included with the product. After checking the condition of the goods, their price will be refunded by the same payment method used to purchase them. To issue a refund, you must present the sales/return document sent with the order.

    In addition to the exceptions to the right of withdrawal, orders paid for using Virtual Cards, large products (weighing over 15 kg) and some products subject to special conditions may not be returned at our Shopping Centres. They can only be returned by home collection.

    The purchasing system is subject to current Spanish law. As such, sales transactions shall be considered to have taken place at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.

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  • How am I refunded for a product I returned?

    If the product is in perfect condition with its original packaging, there won’t be any problems. Nevertheless, there are certain exceptions you should know about. The refund method may vary, depending on the return method:

    • Returns at centres: The amount is refunded at the same time the product is returned, except for products that are subject to “`special conditions” (this phrase appears in the product information; at the top of the sales receipt, you will also find one of the following acronyms: “E.DIG” or “MKTP”). These products are inspected at our warehouses prior to issuing a refund.
    • Returns with home collection or through Correos and other collection points: The amount is refunded in full following inspection at one of our warehouses. For products sold by third parties or Market Place (identified by the phrase “sold by...” followed by the name of the seller or by the acronym “MKTP”), the amount is also refunded following inspection at the supplier’s warehouses.

    Under the terms of Royal Decree 1/2007, the amount will be refunded via the same payment method you used to make the original purchase. If you paid using Cash on Delivery, the refund will be made via bank transfer. Direct costs of the return will be added, when applicable. In addition, any costs related to disassembly or uninstallation will be borne by the customer.

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Help topics: Returns and exchanges