Frequently asked questions

• What are the terms and conditions of delivery?

  Below are the El Corte Inglés terms and conditions of delivery: Fashion, accessories, watches, books, music, film and video game products can be delivered to any destination, whether in Spain or in the rest of the world, except for Venezuela, Russia, Cuba and Argentina.

  Electronics, home furnishings, computer technology, sport, suitcases, wine and baby products can be delivered to destinations within the European Union (not including large electrical appliances, which can only be sent to delivery areas that appear when you select the item). Before completing the order, bear in mind that some items may not be valid in specific countries due to their characteristics, voltage, network type, etc.

  Gift card orders can only be delivered to addresses in mainland Spain and the Balearic Islands.

  Jewellery orders can only be delivered to addresses in mainland Spain and the Balearic Islands.

  Flower, fruit basket and new-born gift basket orders can only be delivered to addresses in mainland Spain.

  We do not deliver orders to PO Boxes.

  The following information will be of use to you before purchasing certain types of products:

  • FILM AND DVDs: In Spain, the PAL system is used for broadcasting videos, and so all films for sale require DVD/video players that support this system.
  • VIDEO GAMES: Video games for use with non-portable console devices (PlayStation 4, Xbox One, Wii U, etc.) only work with PAL system televisions and consoles. Video games for use with portable consoles (Nintendo DS, Nintendo 3DS, PS Vita, etc.) only work with PAL system consoles. PlayStation 4 video games work on any the system.
  • Films, CDs, video games or other products that can be immediately copied may only be exchanged for another identical product.
  • WINE: The sale of alcohol to under-18-year-olds is strictly prohibited.
  • PERFUMES: Fragrances containing alcohol cannot be delivered to some destinations (see Delivery and returns on product page).
  • BICYCLES: Bicycles are delivered in their original packaging, and so will need to be adjusted before they are used.
  • WEAPONS: Orders can only be processed following receipt of the required valid documentation (photocopy of National ID Document and Arms Licence of the person registering the weapon). Deliveries are restricted to mainland Spain and payment may not be made in cash.
  • PRE-SALES: Using our online store, you will be able to pre-order a number of products before they are up for sale. In these cases, your order will not be able to be dispatched before the launch date established by the corresponding companies (these dates may be modified by companies without prior notice).
  • CHRISTMAS HAMPERS: Christmas Hampers can only be delivered to addresses in mainland Spain and the Balearic Islands.
  • GIFT CARDS: Due to the characteristics of the Gift Card, joint orders cannot be made with different types of products.

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• How much are delivery charges?

  From 1 to 10 items

   

  Departments	Home Delivery	Collection from Hipercor	Collection for Supercor	Other collection points
  Fashion, accesories, clothes and training shoes	5,90€ Free from 50€	Free	1€	2€
  Swimming pools	5,90€ Free from 50€	Collection not avilable	Collection not avilable	Collection not avilable
  Small appliances	5,90€	Free	1€	2€
  Large Electrical Appliances*	15€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Ovens, hobs y estractor hoods* (not include installation)	15€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Computer Technology and Electronics	5,90€	Collection not avilable	1€	2€
  TV and sound	5,90€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Household ítems, short furnishings, decoratin and home storage solutions	5,90€	Free	1€	2€
  Toys	5,90€	Free	1€	2€
  Sports	5,90€	Free	1€	2€
  Mattresses	Free	Collection not avilable	Collection not avilable	Collection not avilable
  Baby	5,90€ Free from 300€	Free	1€	2€
  Muebles para bebés y carrocería*	15€ Free from 300€	Free	Collection not avilable	Collection not avilable
  Bicycles*	15€	Free	Collection not avilable	Collection not avilable
  Fitness equipment* (not include installation)	15€	Free	Collection not avilable	Collection not avilable
  Furniture* (not include installation)	15€	Collection not avilable	Collection not avilable	Collection not avilable
  Stationery	5,90€	Free	1€	2€
  Videogames	2,90€	Free	1€	2€
  Videogames consoles	5,90€	Free	1€	2€

   

  * A 15 delivery charge will apply for 1 or 2 items, if the purchase includes more items the charge will be 25 €

   

  From 10 items

   

  Departments	Home Delivery	Collection from Hipercor	Collection for Supercor	Other collection points
  Fashion, accesories, clothes and training shoes	7,90€ Free from 50€	Free	1€	2€
  Swimming pools	7,90€ Free from 50€	Collection not avilable	Collection not avilable	Collection not avilable
  Small appliances	7,90€	Free	1€	2€
  Large Electrical Appliances*	25€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Ovens, hobs y estractor hoods* (not include installation)	25€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Computer Technology and Electronics	7,90€	Collection not avilable	1€	2€
  TV and sound	7,90€ Free from 300€	Collection not avilable	Collection not avilable	Collection not avilable
  Household ítems, short furnishings, decoratin and home storage solutions	7,90€	Free	1€	2€
  Toys	7,90€	Free	1€	2€
  Sports	7,90€	Free	1€	2€
  Mattresses	Free	Collection not avilable	Collection not avilable	Collection not avilable
  Baby	7,90€ Free from 300€	Free	1€	2€
  Baby Furnitures*	25€ Free from 300€	Free	Collection not avilable	Collection not avilable
  Bicycles*	25€	Free	Collection not avilable	Collection not avilable
  Fitness equipment* (not include installation)	25€	Free	Collection not avilable	Collection not avilable
  Furniture* (not include installation)	25€	Collection not avilable	Collection not avilable	Collection not avilable
  Stationery	7,90€	Free	1€	2€
  Videogames	2,90€	Free	1€	2€
  Videogames consoles	7,90€	Free	1€	2€

   

  * A 15 delivery charge will apply for 1 or 2 items

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• How can I contact Hipercor?

  The following telephone numbers and email addresses are available for contacting us
  If you would like information on the purchasing service, or if you want to find out the status of your order, call 900 373 050 (from a landline) - 901 464 050​ (from a mobile) or write to clientes@hipercor.es

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• How long does it take to deliver my order?

  The delivery time is from 4 to 10 working days for all products except mattresses, bed bases and storage beds: maximum 15 working days.

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• How do I submit a claim?

  You can file a complaint with our Customer Service Department at the following email address: clientes@elcorteingles.es or by filling in this form. Additionally, complaints forms are available at our Shopping Centres.

  The parties voluntarily submit to the local courts and jurisdiction of the user for the resolution of disputes, renouncing all jurisdictions.

  Meanwhile, and after exploring the above channel, we inform you that our entity is a member of Confianza Online, a non-profit association registered in the National Register of Associations Group 1, Section 1, national number 594400, Tax ID number G85804011, Calle Castelló 24, Esc 1 2° izq., 28001 Madrid (Spain). Remember that to file a complaint with Confianza Online, first you must have submitted your claim via El Corte Inglés; this requirement is essential so they can assist you.

  These General Conditions are regulated by Spanish law. Similarly, in accordance with the provisions in the Alternative Dispute Resolutions Act, we inform consumers that, as an affiliated organisation and in accordance with the Code of Ethics, users can access Confianza Online for alternative resolutions to possible disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these disputes relate to electronic transactions with consumers, or data protection within this sector, claims will be resolved by the Confianza Online Mediation Committee, which is accredited to mediate disputes regarding consumption. If the claims concern digital advertising, or data protection within this sector, they will be submitted to the AUTOCONTROL Advertising Board.

  In accordance with Regulation (EU) no. 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide customers with the following link to access the online dispute settlement platform of the European Union.

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