When am I charged for the purchases I made?

You will be charged on the final day of the month following the month in which you made the purchase. We charge all customers on the same day; as such, you cannot change the date on which you are charged.

Are there any fees for returned bill payments?

There are fees and interest for returned payments resulting from delayed payment.

7 topics in this section

When am I charged for the purchases I made?
You will be charged on the final day of the month following the month in which you made the purchase. We charge all customers on the same day; as such, you cannot change the date on which you are charged.
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
What is a bill?
A bill is the document informing the monetary amount that we will charge your bank account each month for products bought on credit.
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
Can I defer a bill?
Card bills can only be deferred if requested before day 20 of the following month; it carries associated processing fees.
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
The time period for deferring the bill has passed. What can I do?
If the time period for deferring a bill has passed, go to the Customer Service Desk at one of our shopping centres or request deferment by calling our freephone number 91 377 97 79.
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
How do I pay off the debt on my Card?
You can pay off the debt on your card in three different ways:
- At Customer Service desks in our shopping centres.
- By making a transfer to this account: IBAN ES24 0049 5199 1527 1601 0958 (you must know the amount ahead of time; if you do not know this amount, call 91 800 25 14).
- By calling 91 800 25 14 (card payment)
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
How can I pay a bill if it has been returned to me?
To pay a bill that has been returned to you, choose from these options:
- At Customer Service desks in our shopping centres.
- By making a transfer to this account: IBAN ES24 0049 5199 1527 1601 0958 (you must know the amount ahead of time; if you do not know this amount, call 91 800 25 14).
- By calling 91 800 25 14 (card payment)
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!
Are there any fees for returned bill payments?
There are fees and interest for returned payments resulting from delayed payment.
Have you found it useful?Yes No
We regret that this has not been useful. How can we help you?No thanks Send
Thank you!

Help topics: Payments and Receipts