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  • How do I submit a claim?

    You can file a complaint with our Customer Service Department at the following email address: clientes@elcorteingles.es or by filling in this form. Additionally, complaints forms are available at our Shopping Centres.

    The parties voluntarily submit to the local courts and jurisdiction of the user for the resolution of disputes, renouncing all jurisdictions.

    Meanwhile, and after exploring the above channel, we inform you that our entity is a member of Confianza Online, a non-profit association registered in the National Register of Associations Group 1, Section 1, national number 594400, Tax ID number G85804011, Calle Castelló 24, Esc 1 2° izq., 28001 Madrid (Spain). Remember that to file a complaint with Confianza Online, first you must have submitted your claim via El Corte Inglés; this requirement is essential so they can assist you.

    These General Conditions are regulated by Spanish law. Similarly, in accordance with the provisions in the Alternative Dispute Resolutions Act, we inform consumers that, as an affiliated organisation and in accordance with the Code of Ethics, users can access Confianza Online for alternative resolutions to possible disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these disputes relate to electronic transactions with consumers, or data protection within this sector, claims will be resolved by the Confianza Online Mediation Committee, which is accredited to mediate disputes regarding consumption. If the claims concern digital advertising, or data protection within this sector, they will be submitted to the AUTOCONTROL Advertising Board.

    In accordance with Regulation (EU) no. 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide customers with the following link to access the online dispute settlement platform of the European Union.

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Help topics: Complaints