You can pay for your purchase using any of the following payment methods:
Cash on delivery payment is not accepted for:
• Orders being delivered to the Canary Islands, with the exception of Supermarket deliveries.
• Deliveries to addresses that are different to the usual address.
• Orders collected at Centres, Supercor and Collection Points.
• Orders for large domestic appliances and furniture.
Visa, Master Card and American Express have developed a system for making secure online purchases. The Secure E-Commerce system means the card issuer (bank or savings bank) has to identify the card holder before authorising the online payment.
El Corte Inglés has subscribed to this security protocol. When you select the product you wish to purchase and enter your card number, a window pops up from your card issuer, requesting your identification details and displaying one of the following icons:
This security system protects your card details and password from the moment they are entered.
Once identification is complete, the Issuer informs El Corte Inglés that the purchase is being made by the card holder, meaning the process can be completed. If identification is incorrect, the Issuer informs El Corte Inglés so it can take the appropriate action required.
This window is not controlled by El Corte Inglés, and the Issuer bears sole responsibility for any problem that may arise when using it. You must contact your banking institution if any such problems occur.
El Corte Inglés S.A., with Spanish tax no. (NIF) A-28017895 (registered in the Mercantile Registry of Madrid under Tomo 519, Folio 1, Secc. 8ª, Hoja M-9880, inscripción 197ª) sells and distributes the products offered in this service.
The purchasing system complies with current Spanish law. Therefore, sales operations are understood to be carried out at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.
Mercantile Registry of Madrid: Volume 677 Gral. 61. Section. 4ª in the Companies Ledger, Page 8085. File 182.
You can pay for your online purchases in stores with an El Corte Inglés Gift Card/Voucher, except for orders including: mattresses and supermarket.
If the amount of your order is greater than the balance of your Gift Card / Voucher, you will be asked to use another means of payment to settle the remaining amount. If from the time when you process your order to the time when you receive it you have spent the balance of your Gift Card / Voucher, you will be charged the full value of the order via the means of payment that you have specified.
In the event that your order is cancelled your Gift Card / Voucher will be refunded the amount that you used for the purchase. It is therefore essential to keep your Gift Card / Voucher for one month after receiving your order.
You will only be able to use Gift Cards / Vouchers that have printed PIN numbers for purchases. If you have a gift card that does not have a PIN number, you can ask to exchange it for one with a PIN at the Customer Service desks in our shopping centres.
When processing the order, all transactions from that moment on are carried out under a secure connection that guarantees confidentiality of your personal details.
In accordance with the El Corte Inglés Guarantee of confidentiality and security, we are particularly interested in offering our customers the highest level of security and protecting the confidentiality of their personal details. To do so, all purchases are carried out in a secure server environment using SSL protocol (Secure Socket Layer), and all communications are encrypted using 128-bit encryption to ensure the greatest level of protection.
If you’ve lost the receipt and you made the purchase at one of our Shopping Centres, please contact us at email@example.com or call us on (+34) 900 373 050 (from a landline) or (+34) 901 464 050 (from a mobile).
If you made the purchase online, remember that the receipt is the email you received letting you know your package has been delivered. If for any reason you deleted the email or can't find it, remember that you can print the receipt from the My Orders section of Your Account or contact us via any of the channels mentioned above.
PSD2 is the new European directive that regulates payment services and electronic payment transactions. It was adopted into Spanish legislation by Spanish Royal Decree-Law 19/2018. At El Corte Inglés, it affects purchases made with Bank Cards, Bizum or PayPal.
One of the primary objectives of PSD2 is to improve online security and strengthen fraud protection in online bank transactions.
One of the main security measures from this directive is the mandatory use of Strong Customer Authentication (SCA) in all e-commerce purchases starting 01 January 2021, as long as none of the exemptions provided for in the regulation apply. SCA now requires that two forms of authentication are provided for purchases, with several options to choose from: something that the user knows (for example, a password), something they possess (for example, a mobile phone) or something unique to them (for example, theirfinger print or face). Only providing the first form of authentication will no longer be enough; users will now need to provide two forms (double authentication or SCA).
The secure purchasing process will depend on the issuing bank and may require you to enter the code you receive via SMS + a second form, or validation through your bank's App. Please check how this process will work with your bank so you will be prepared for upcoming purchases.
For online Supermarket purchases, given that the total amount for your order can vary and may be higher due to products that are priced by weight (meat, fruit, etc.) or substitutions when products are out of stock, you can request authorisation for an amount greater than your order total; this authorisation will never be charged to your account. Once we have prepared your order, you will be charged the final amount that matches the products to be delivered.
PSD2 does not affect purchases made with an El Corte Inglés Card, Credit Line, Gift Voucher, or COD method, so the purchase process will remain unchanged.
You can request an El Corte Inglés Card online here.