3 topics in this section
  • How do I check the status of my order?

    To view the status of your orders, click on the View My Orders link located in the left-hand menu of your user account. This feature allows you to check the status of your order: pending, out for delivery, delivered, being prepared, etc.

    If there is no order information available immediately after having placed it, don’t worry. It can sometimes take a few minutes to appear.

     

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Why hasn’t my order arrived?

    If your order has not arrived and the approximate delivery period has passed, look in your email to see if any messages have been sent to you informing you of an incident with your order. Also, check your spam folder just in case a message has been filtered into it.

    If you have not received any notification, call 900 494 092 from a landline or 901 464 656 from a mobile or send an email to clientes.alimentación@hipercor.es​​​​​​​ and we will resolve the issue.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • How do I cancel my order?

    To cancel your order you must go to My orders, which you will find right below the product search bar on the website.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!

Help topics: Order status