6 topics in this section
  • What are the accepted payment methods?

    You can pay for your purchase using any of the following payment methods:

    • El Corte Inglés Card.
    • Credit or debit card: VISA, MasterCard, Maestro, American Express, Diners Club International and JCB Card.
    • PayPal
    • Cash on delivery upon receiving your order. Cash on delivery incurs no additional costs. Our delivery person usually carries change.
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  • Is it safe to pay with my credit or debit card?

    Visa, Master Card and American Express have developed a system for making secure online purchases. The Secure E-Commerce system means the card issuer (bank or savings bank) has to identify the card holder before authorising the online payment.

    El Corte Inglés has subscribed to this security protocol. When you select the product you wish to purchase and enter your card number, a window pops up from your card issuer, requesting your identification details and displaying one of the following icons:

    This security system protects your card details and password from the moment they are entered.

    Once identification is complete, the Issuer informs El Corte Inglés that the purchase is being made by the card holder, meaning the process can be completed. If identification is incorrect, the Issuer informs El Corte Inglés so it can take the appropriate action required.

    This window is not controlled by El Corte Inglés, and the Issuer bears sole responsibility for any problem that may arise when using it. You must contact your banking institution if any such problems occur.

    El Corte Inglés S.A., with Spanish tax no. (NIF) A-28017895 (registered in the Mercantile Registry of Madrid under Tomo 519, Folio 1, Secc. 8ª, Hoja M-9880, inscripción 197ª) sells and distributes the products offered in this service.

    The purchasing system complies with current Spanish law. Therefore, sales operations are understood to be carried out at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.

    N.I.F. A-28017895
    Mercantile Registry of Madrid: Volume 677 Gral. 61. Section. 4ª in the Companies Ledger, Page 8085. File 182.

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  • Is it safe to make purchases on the website?

    When processing the order, all transactions from that moment on are carried out under a secure connection that guarantees confidentiality of your personal details.

    In accordance with the El Corte Inglés Guarantee of confidentiality and security, we are particularly interested in offering our customers the highest level of security and protecting the confidentiality of their personal details. To do so, all purchases are carried out in a secure server environment using SSL protocol (Secure Socket Layer), and all communications are encrypted using 128-bit encryption to ensure the greatest level of protection.

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  • Can I pay cash on delivery?

    You can pay for your purchase using cash on delivery if you choose home delivery. You must hand over the money to the delivery person upon delivery. We recommend you have the exact and/or approximate amount as change may not always be available. 
     
    If you prefer to collect your order at a shopping centre with the Click&Car service, choose another available payment method.

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  • What do I do if I’ve lost the receipt?

    If you’ve lost the receipt and you made the purchase at one of our Shopping Centres, please contact us at clientes.alimentacion@hipercor.es or call us on (+34) 900 494 092 (from a landline) or (+34) 901 555 092 (from a mobile).

    If you made the purchase online, remember that the receipt is the email you received letting you know your package has been delivered. If for any reason you deleted the email or can't find it, remember that you can print the receipt from the My Orders section of Your Account or contact us via any of the channels mentioned above.

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  • What is PSD2 and how does it affect me?

    PSD2 is the new European directive that regulates payment services and electronic payment transactions. It was adopted into Spanish legislation by Spanish Royal Decree-Law 19/2018. At El Corte Inglés, it affects purchases made with Bank Cards, Bizum or PayPal.

    One of the primary objectives of PSD2 is to improve online security and strengthen fraud protection in online bank transactions.

    One of the main security measures from this directive is the mandatory use of Strong Customer Authentication (SCA) in all e-commerce purchases starting 01 January 2021, as long as none of the exemptions provided for in the regulation apply. SCA now requires that two forms of authentication are provided for purchases, with several options to choose from: something that the user knows (for example, a password), something they possess (for example, a mobile phone) or something unique to them (for example, theirfinger print or face). Only providing the first form of authentication will no longer be enough; users will now need to provide two forms (double authentication or SCA).

    The secure purchasing process will depend on the issuing bank and may require you to enter the code you receive via SMS + a second form, or validation through your bank's App. Please check how this process will work with your bank so you will be prepared for upcoming purchases.

    For online Supermarket purchases, given that the total amount for your order can vary and may be higher due to products that are priced by weight (meat, fruit, etc.) or substitutions when products are out of stock, you can request authorisation for an amount greater than your order total; this authorisation will never be charged to your account. Once we have prepared your order, you will be charged the final amount that matches the products to be delivered.

    PSD2 does not affect purchases made with an El Corte Inglés Card, Credit Line, Gift Voucher, or COD method, so the purchase process will remain unchanged.

    You can request an El Corte Inglés Card online here.

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Help topics: Payments Methods