Frequently asked questions

  • How much are delivery charges?

    Preparation and delivery charges vary depending on the monetary amount:

    • Free on orders over €120 or over €100 with the El Corte Inglés Card.
    • €8 on orders under €120 or under €100 with the El Corte Inglés Card in Madrid, Santander, Zaragoza, Málaga, Valencia, Sevilla, Barcelona y Las Palmas.
    • €6 on orders under €120 or under €100 with the El Corte Inglés Card in Badajoz, Elche, Guadalajara, Córdoba, Almería, Cádiz, Algeciras, Jerez de la Frontera, Huelva, Granada, Murcia, Oviedo, Avilés, Gijón, A Coruña, Santiago, Burgos y Valladolid.

    The products offered in this service are aimed at end consumers under the terms and conditions provided for in the Spanish Retail Trade Act (Ley de Comercio Minorista). In this sense, any purchase request beyond the parameters of an average consumer and/or large-scale order from a single buyer and/or recipient may not be fulfilled.

     

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  • How long does it take to deliver my order?

    We can deliver an order to your home on the same day, as long as you place the order before 12 noon and there are delivery slots available in your area.

    You can also place an order and schedule a convenient day and time slot for its delivery within the seven days following your purchase.

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  • How do I register?

    Click here to register. Below, we’ll ask you to fill in personal details and choose a password that you will use for subsequent purchases on our website.

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  • Are there any special delivery charges for large orders of water?

    If you order more than 99 litres of water you will be charged a special delivery charge.

    This exception only affects delivery (not Click&Car pick up):

    • The maximum quantity of water with no extra delivery charge is 99 litres (in total, regardless of the type of water purchased by the customer: large bottles, 1.5 l bottles, small 33 cl bottles or a combination of all sizes).
    • For a purchase of over 99 litres you will be charged €8
    • Delivery charges will increase by €2 for every additional 18 litres purchased
    • For logistical reasons, you cannot purchase over 480 l

    You will see an initial message when you exceed 99 litres, indicating the terms of the extra delivery charges.

    When you try to add more than 480 litres to the basket you will see a message indicating the limit, and your basket will be adjusted.

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  • Do you bring my online purchases up to my home?

    We bring any online Supermarket orders you have placed to your home.

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(On December 24 and 31 only until 2:00 p.m.)