Frequently asked questions

  • How long does it take to deliver my order?

    We can deliver an order to your home on the same day, as long as you place the order before 12 noon and there are delivery slots available in your area.

    You can also place an order and schedule a convenient day and time slot for its delivery within the seven days following your purchase.

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  • How much are delivery charges?

    Preparation and delivery charges vary depending on the monetary amount:

    • Free on orders over €120 or over €100 with the El Corte Inglés Card.
    • €8 on orders under €120 or under €100 with the El Corte Inglés Card in Madrid, Santander, Zaragoza, Málaga, Valencia, Sevilla, Barcelona y Las Palmas.
    • €6 on orders under €120 or under €100 with the El Corte Inglés Card in Badajoz, Elche, Guadalajara, Córdoba, Almería, Cádiz, Algeciras, Jerez de la Frontera, Huelva, Granada, Murcia, Oviedo, Avilés, Gijón, A Coruña, Santiago, Burgos y Valladolid.

    The products offered in this service are aimed at end consumers under the terms and conditions provided for in the Spanish Retail Trade Act (Ley de Comercio Minorista). In this sense, any purchase request beyond the parameters of an average consumer and/or large-scale order from a single buyer and/or recipient may not be fulfilled.

     

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  • Why hasn’t my order arrived?

    If your order has not arrived and the approximate delivery period has passed, look in your email to see if any messages have been sent to you informing you of an incident with your order. Also, check your spam folder just in case a message has been filtered into it.

    If you have not received any notification, call 900 494 092 from a landline or 901 464 656 from a mobile or send an email to clientes.alimentación@hipercor.es​​​​​​​ and we will resolve the issue.

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  • Do you bring my online purchases up to my home?

    We bring any online Supermarket orders you have placed to your home.

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  • How do I register?

    Click here to register. Below, we’ll ask you to fill in personal details and choose a password that you will use for subsequent purchases on our website.

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(On December 24 and 31 only until 2:00 p.m.)