Frequently asked questions

  • How much are delivery charges?

    Preparation and delivery charges vary depending on the monetary amount:

    • Free on orders over €120 or over €100 with the El Corte Inglés Card.
    • €8 on orders under €120 or under €100 with the El Corte Inglés Card in Madrid, Santander, Zaragoza, Málaga, Valencia, Sevilla, Barcelona y Las Palmas.
    • €6 on orders under €120 or under €100 with the El Corte Inglés Card in Badajoz, Elche, Guadalajara, Córdoba, Almería, Cádiz, Algeciras, Jerez de la Frontera, Huelva, Granada, Murcia, Oviedo, Avilés, Gijón, A Coruña, Santiago, Burgos y Valladolid.

    The products offered in this service are aimed at end consumers under the terms and conditions provided for in the Spanish Retail Trade Act (Ley de Comercio Minorista). In this sense, any purchase request beyond the parameters of an average consumer and/or large-scale order from a single buyer and/or recipient may not be fulfilled.

     

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What types of Gift Cards are available?

    There are several types of Gift Cards:

    1. Printed Card without PIN: Can only be used at shopping centres. If you wish to place an order online with this type of gift card, you can ask to exchange it for one with a PIN at the Customer Service desks in our stores.

    1. Card with PIN, without a printed amount: The amount on this card is not fixed or printed; as such, you can top up the card as much as you like. The PIN is concealed on the back and must be scratched off.

    1. Card with PIN and a printed amount: Both the amount and PIN are printed on the card. Cannot be topped up.

     

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • Where can I send an El Corte Inglés Gift Card?

    The Corte Inglés Gift Card can only be sent to destinations inside mainland Spain and the Balearic Islands. If you would like to send multiple Gift Cards to different addresses, you must make a separate purchase for each card.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • Are there any special delivery charges for large orders of water?

    If you order more than 99 litres of water you will be charged a special delivery charge.

    This exception only affects delivery (not Click&Car pick up):

    • The maximum quantity of water with no extra delivery charge is 99 litres (in total, regardless of the type of water purchased by the customer: large bottles, 1.5 l bottles, small 33 cl bottles or a combination of all sizes).
    • For a purchase of over 99 litres you will be charged €8
    • Delivery charges will increase by €2 for every additional 18 litres purchased
    • For logistical reasons, you cannot purchase over 480 l

    You will see an initial message when you exceed 99 litres, indicating the terms of the extra delivery charges.

    When you try to add more than 480 litres to the basket you will see a message indicating the limit, and your basket will be adjusted.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • Do I need to register to make a purchase?

    Yes, you need to be registered and logged in to make a purchase.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
Contact us
At your disposal 365 days a year.
(On December 24 and 31 only until 2:00 p.m.)