To add products to the shopping basket, simply select the item quantity you want (or the weight of fresh products in grams) and click the Add to basket button located on the product entry. Whenever you like, you can view and edit the items you have added to the cart by clicking the green basket button. When you have finished, click View/process order to begin the Checkout process.

Make your purchase in six convenient steps.

• Delivery method: Before you begin shopping, indicate how you want to receive your order. If you want us to send it to you, enter a new address or choose one of your frequent addresses. You can also collect it yourself with our Click&Car service by choosing the shopping centre that is most convenient for you. During the purchasing process, you can change your preferred option from your basket, while at the Checkout or at the top of the webpage.

• Delivery date and time: Reserve the delivery or collection time of your choice by clicking Delivery time at the top of the webpage. You can also reserve the time directly from the basket or during Checkout.

• Basket: We offer several features to make your purchase more convenient (quick list, frequent products, my lists, etc.). You can add products of your choice to your basket using these features or search for them and add them by clicking Start Shopping. At the top of the webpage you can see a summary of your basket. Finish by clicking View/process order. You will access the list of items you have added to the basket. You can select the quantity and substitution criteria here, if necessary. If you agree, click Process order.

• Checkout: : From this point onwards, all transactions will be carried out using a secure connection that guarantees data confidentiality. This step will show a summary of your purchase and total amount, including delivery charges. You can also review and modify your personal details, address and the selected delivery date and time. You must enter your El Corte Inglés Card number on this same page, if you plan to pay with it, and any promotional codes you wish to redeem. Please indicate if you would like an invoice. To pay, click Continue.

• Payment: During this step you will see all the payment options. Choose your preferred option: bank card, PayPal or cash on delivery. Once you have entered the details, click Pay for purchase.

• Confirmation: : You have now made your purchase! This page confirms that the order has been processed correctly, shows your registration number (keep this number for any claims), a summary of the purchased products, a customer service telephone number and an option for printing your order. We will also send this information to your email address.

Any problems completing the purchase may be due to your browser version or settings. Our websites are compatible with the latest versions of browsers that are automatically updated (Google Chrome and Mozilla Firefox), and with Internet Explorer 11. If using Safari, the compatible version is 12.

We also recommend you check if the issues are occurring because your browser is configured with the “High” security level option. Go to the Internet Options window under network administrator, security tab, and change it to “Medium”.

If you need help finding a solution or if you have any questions regarding how our purchasing system works, call us on 900 494 092. We are happy to help.

If you need to cancel an order after having already processed it, you can do so via your customer account. If it won’t let you, don’t worry. Call our Customer Service Telephone number 900 494 092 (from a landline) - 901 464 656 (from a mobile), and we’ll help you. 

Call us if you want to modify the items you have requested or the delivery details.

You can redeem your new-customer voucher or any discount coupon by entering the code that appears on the coupon. There is a designated field for this purpose, Promotional Codes, at the Checkout stage of your order. Once entered, the discount will be applied to the final amount.

You can request an invoice at the Checkout stage of your order. You need only indicate your preferred invoicing address. The invoice will be made using the personal details stored in your user account.

El Corte Inglés has a special service for companies and self-employed workers that wish to place make their purchases through our Supermarket. Simply register as a company or self-employed worker and enter your tax information. This way, you can make purchases and request invoices as a company or self-employed worker.

You can access the Checkout page for your order once you have added all the products you wish to purchase to the basket. Just open the basket at the top of the webpage by clicking View/Process order. There, you can check that the list is correct before clicking Process Order.

From then on, all transactions will be carried out using a secure connection that guarantees data confidentiality. This step will show a summary of your purchase and total amount, including delivery charges. You can also review and modify your personal details, address and the selected delivery date and time. You must enter your El Corte Inglés Card number on this same page, if you plan to pay with it, and any promotional codes you wish to redeem. Please indicate if you would like an invoice. To pay, click Continue.

When preparing your order, it is possible that an item is out of stock in the selected centre. In this case, we can offer a substitute product. When processing your order, you have several options to choose from depending on the product:

• Do not substitute
• Receive a phone call for enquiry
• Select the same brand but a different format
• Select the same format but a different brand

You can request an invoice at the Checkout stage of your order. You need only indicate your preferred invoicing address. The invoice will be made using the personal details stored in your user account.

El Corte Inglés has a special service for companies and self-employed workers who wish to shop at the Hipercor Supermarket. Simply register as a company or self-employed worker and enter your tax information. This way, you can make purchases and request invoices as a company or self-employed worker.

If you have not received the confirmation email at your email address when placing your order a technical problem may have occurred. You will normally receive it after a few minutes. In any case, please check your spam or unwanted emails folder in case it is there.

If you have still not received it after a few hours, contact us by calling 900 494 092 (from a landline) – 901 464 656 (from a mobile) or at clientes.alimentación@hipercor.es